July 2006
Volume 1, Issue 2
 
Archives:
Volume 1, Issue 1
Inside this issue:
Welcome to The Brainstormer
Welcome to The "Brainstormer", your quarterly e-source for business development ideas and information. The “Brainstormer” is brought to you by the Sales Development Network for the purpose of providing you with thought provoking ideas and strategies to help you grow your sales.

In this issue, our focus and continuing theme is on prospecting for new business. Each article contains an e-mail link that will allow you to contact the author with any specific questions or responses that you may have. You can reach us on the web at www.thesdn.com or by phone at (330) 505-1551.Your feedback is strongly encouraged.

On behalf of all of the contributing authors and participants, welcome to the Brainstormer. Here’s to your success!

“Welcome to The Brainstormer”
By: Alex Milne
“Prospecting - Making Hay While
the Sun Shines”
By: Alex Milne
“Maintaining Your Contacts –
Discovering and Increasing the
Value of Your Contact Information”
By: Ken Adams
“Advertising Tools - Never Leave
Home without Them”
By: Joe Fabian

 
“Prospecting - Making Hay While the Sun Shines”
By: Alex Milne
   
As a young child growing up, my Mother gave me a valuable piece of advice that has always stayed with me. “Make hay while the sun shines”. Borrowing from a Proverb in the Bible, her intent was undoubtedly to motivate me to accomplish an immediate task as well as to provide me with invaluable advice for the future. Many years later, I cannot remember if her strategy got me to drop everything and go clean my room. However, I can tell you that as a business owner, I now follow her advice each and every day. There’s only so much “selling time” or “prospecting time” in the day and I try to make the most of it. In this article, I will focus on developing a prospecting process and making the most of your “prospecting time”.

To be a successful sales prospector, there are two major factors that you must employ in order to maximize your success. The first is attitude. Not just a positive attitude, but a motivated, can do attitude that leaves no doubt in everyone’s mind, (especially your own) that you are going to be successful. Here’s what I mean;

   

I recently ran into John Mathews an old friend from way back when who is now a very successful sales person with Aflac. I shook his hand and asked him how he was. His answer caught me completely off guard. “I am super, great, fantastic, phenomenal, incredible, tremendous, you can probably feel the en-thus-iasm, the excitement, the mo-tiv-ation, just radiating off of my body. But enough about me how are you?” What an incredible attitude! In response, all I could do was smile. John had completely taken away any stress that I had been feeling prior to seeing him and left me smiling for the remainder of the day. He had told AND shown me how well he was doing and then turned the focus to me by asking, “Enough about me how are you?” Your prospecting efforts should be the exact same way. Start with a positive, uplifting can do attitude and then focus on how your prospect is doing and if you can help them to do better.

With your can do attitude leading the charge, you should now develop a process for building your target list if you have not done so already. Some organizations employ mass media campaigns to develop new business. If your product or service appeals to a large target market such as retail, a mass media campaign can translate into great sales results. If your target market happens to be a specific vertical market however or if your budget does not allow for a mass media campaign, then a targeted prospecting plan with a multi step qualifying process is the way to go.

As a professional sales person focused on specific vertical markets, I like to spend the majority of my selling time working with qualified prospects, not suspects. I recommend utilizing a targeted step by step qualifying process. If you are in a similar situation, your prospecting process should look something like this;

First, identify the right contact at your prospect company. Take the time to call and find out who the right contact is. Sending something to a non-target is a waste of time and counter productive. Second, send a creative, interest peaking, NON-SELLING direct mail piece. Yes, that’s right, I said non-selling. This is the time to get their attention, not the time to sell. Next, send a follow up letter of introduction. With this letter, introduce yourself and set an expectation such as, “I will call you next week to formally introduce myself and to talk about how you (insert your product or service here)” By the time your prospect receives a phone call from you, they will have heard your name and the name of your company at least twice. This should make your first phone call to them much easier.

At last, the time has come for the first phone call to your new prospect. Your mission on this call is two fold; to introduce yourself and to find out if they have a need for your product or service. After your introduction, ask if they have problems or issues that your product or service solves. This should immediately be followed up with a few open ended questions to gain valuable details. If they are willing to open up to you, let them do so. If you identify an interest or a need, set an appointment to further investigate. The information that you gather from your first prospect phone call will help you prepare for your first face to face meeting.

Remember, you only have so much “Selling time” on any given work day. Spend it wisely developing qualified prospects. It’s a great way to make hay while the sun shines.

Alex Milne is the President of the Sales Development Network, LLC. Click HERE for more information or to contact Alex.

 

   
“Maintaining Your Contacts –
Discovering and Increasing the Value of Your Contact Information”

By: Ken Adams
 
In the April, 2006 issue of the Brainstomer, I discussed the importance of a maintained customer database and made some suggestions on what to do. I am going to refer back to those suggestions and build on them.
  1. At a minimum, keep your data current - Using the data regularly will make this part easy. Instead of using your database for just mailing information, make it a point of reference. You can then perpetually maintain it without much effort.
  2. Get your data in order, and centralize it. - It’s time to clean house! How many copies of the same data do you have floating around your office? Does everyone have their own copy that they update individually? If so, now you have inconsistent duplication of your contact information. Consolidate the information into one central database.
 
3.  
Going beyond name, address, and phone number. - There are certain bits of information (email address, demographics, purchasing habits, hot buttons, etc.) that you want to know about each person that you contact. Good information helps separate the tire kickers from the qualified prospects. In addition, your colleagues may possess client data that you would benefit from as well. Harness this information. It will be beneficial to your entire organization if you store it and share it.
How can this be done? This touches on the fourth point, which is retaining the information given to you in a database. You should start by consolidating everyone’s information into one spreadsheet or database to weed out the duplication. Discuss what information is pertinent to all involved and crucial to the relationship with your contacts. Even if you work as an individual, you may have multiple sets of data. Take the time to consolidate!

How can CRM Increase the value of your data? “Value” you ask? YES! Value! Your data is your business, so why would you treat it like a stack of names? It is the basis of your relationships with your customers and prospects! Its value increases dramatically when you have a method for managing it and acting on it. A Customer Relationship Management (CRM) system provides a structure for storing this contact information and serves as the backbone of all business interaction. For starters, this centralization allows for continued maintenance of your contact information and the ability to share knowledge. This is what increases the value of your data. Beyond that, it is a launching pad for many business propecting opportunities and the possibilities are virtualy unlimited!

   
Ken Adams is Coordinator of CRM and Web Solutions for Datakinetics, Inc. Click HERE for more information or to contact Ken.
 

 
“Advertising Tools - Never Leave Home without Them”
By: Joe Fabian
 
There comes a time in the life of any business when advertising becomes a necessity. Sometimes, those businesses just need to remind their target base that they’re still around with great products or services. Other businesses may have a new message to get out or a new identity to establish. Whatever the case may be, it is vital that an effective plan be developed which evolves into a creative and memorable campaign. Let’s face it, we’re all salespeople when it comes down to it. Attempting to sell without the proper “tools” to assist in the process puts you behind your competition. This is where marketing, advertising and public relations come in.

It all begins with a plan. Simply put, this is marketing. This establishes what and where the target audience listens, reads or watches and applies a budget determined to be feasible. Advertising is the actual application of the marketing plan and takes on many shapes and sizes. Let’s discuss some of them and how they can help your sales process.

  1. Company logo - An effective logo design identifies and relates to your company. A really good logo stands on its own and is easily recognizable.
  2. Ad specialty items - Take that logo described above and apply it to virtually any kind of item to act as a reminder to your clients and prospects. These can be anything from pens and pencils to apparel and unique “widgets”.
  3. A Company Brochure - This is still a necessity in most cases. Not only does it provide information about your products and services, but it establishes credibility when it is professionally done. A good brochure has staying power and is a great tool in the sales process. More often than not, being without this would be like calling on a new client without business cards in your pocket.
  4. Print ads - Even though newspaper and magazine circulations are down these days, print ads are here to stay (at least in our lifetime). A good design and layout are crucial to the effectiveness of these ads along with a good plan to accomplish familiarity through reach and frequency. It’s always nice for a salesperson to hear, “I saw your ad in “So-and-So Magazine” and it got my attention.”
  5. Company website - A quality website is a must in today’s world and reflects a company’s image and capabilities. Remember that virtually anything is possible on the Internet today. However, don’t be fooled into thinking that anyone with a computer can produce an affective web site. It’s very apparent when a website is done on the cheap by Uncle Charlie’s brother’s nephew’s son’s next-door-neighbor. Hire a qualified, professional web designer.
  6. Search Engine Optimization – It’s not enough to produce a great website. To be affective, your website needs to be found by your target base. Websites don’t miraculously jump to the top of search engines like Google or Yahoo on their own. SEO programs determine who gets seen first in the search engines. This is a process that requires rigorous research/analysis and utilizes the proper placement of key words. A qualified company that specializes in these programs can indeed put you at the “top of the charts”.
  7. Online advertising - These banner and display ads are becoming more and more popular as our world takes to the Internet for news, entertainment and research. A good online campaign gets you in front of your target and usually allows them to click through to your website. One local print publication that I work with frequently attracts over 150,000 unique visitors, accessing nearly 2 million story pages, to its website every month. Just imagine being in front of that many potential clients 24/7.

All of the above forms of advertising present great opportunities for most businesses to affectively reach their target prospect base. The best advice that I can offer is that regardless of your industry, some form of proactive advertising should be a part of your ongoing marketing effort. Find a qualified marketing professional that you can trust and get going.

Joe Fabian is the Managing Partner of the Virtual Vision Group, an advertising agency that specializes in the media discussed above. Click HERE for more information or to contact Joe.

724 Youngstown-Warren Rd. Suite 20
Niles, OH 44446
Phone: 330.505.1551
Fax: 330.505.9115
email: amj@thesdn.com

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